Ãâ©ire Apparent – Follow Me Here I Go Again
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09-03-202103:32 AM #1
Ambassador Array
Armoury crate v4.2.5.0 [report hither if any issues]
A new major update is being rolled out. At that place are several improvement and new features, many of the issues reported have also been fixed.
Advise to uninstall Aura Sync software if already installed.
Armoury Crate v4.2.five
Core Service Updates:
Armoury Crate Service v4.2.v
Armoury Crate Low-cal Service v4.2.8
ROG Live Service v1.ii.18.0
AURA Service (Lighting service) v3.05.18
AuraLayerManager(AURA lighting issue add-on) V0.0.xviiiNew Features
Added AniMe Matrix Editor multi-device support
Added FanXpert feature for Motherboard device type
Added "ROG CITATEL Xv" directly link to "Recommended"
Compatibility for Windows 11Problems Fixes & Enhancements:
Stock-still system suspend/resume lighting consequence frozen effect
Stock-still Dashboard CPU usage problems
Stock-still low frequency service crash outcome
Fieed G-Skill DRAM Aura Sync consequence
Fixed Bluetooth headset connexion bug
Optimized component update procedure & Ready update failed problems
Enhanced GUI layout and UI interactive behaviorNewly Supported Models:
[Mouse] TUF GAMING MOUSE X KIMETSU NO YAIBA
[Headset] TUF GAMING H1 WIRELESS
[Webcam] ROG EYE S--------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-xv minutes, and plug in the power for notebooks).Before reporting issues, delight brand sure you have the latest software and firmware.
Be clear about the key result. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time merely the issue becomes unclear. When reporting a new event, include the post-obit info:
1. Clear description of your upshot
2. PC / Laptop
three. Aura Sync products
four. 3rd-party peripheral, audio, or lighting software
5. Wired / wireless connexion
6. Reinstalled Windows?
7. Windows version & build
8. Previous version of firmware or software that worked equally expected
9. Whatever screenshots of the issue
ten. Apply our log collection function: Settings=>Well-nigh=>App diagnostics
Delight provide a log, information technology'southward much easier to provide fixes if nosotros tin replicate every bit accurately equally possible. NEW - When your result has already been reported
To make reporting easier for you, if you lot meet another fellow member mail the same issue you are experiencing:
1. Simply answer and add your name at the bottom of the post. (If someone else has already replied, then answer to that mail and add your name to the list)
2. Tape and generate a log.
three. Individual message me and include the post-obit:
a. The mail service link at the top right of your post (copy and paste the link)
b. Link to your log file stored in cloud, and screenshots if whatsoever.
c. Service version info
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Log Collection Tool - Instructions
First, check the Tape log box to start recording
Concord to the disclaimer
Replicate the issue you are having
Click on the Generate log data push
Save the log file to a location of your choice.
Stop the recordingEven though the log file is encrypted, share the log file with me past PM (provide link to file in deject).
Many problems have been posted previously, just a very small percentage of people have PM'd me their log. If in doubt, simply send a log and recall to record first. If the outcome is after shutdown: provide a log for earlier shutdown and one after (2 logs). Thank you anybody!Last edited by MasterC@ROG; 09-03-2021 at 04:15 AM.
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09-03-202103:57 AM #2
Administrator Array
Case for reporting new issue (for reference only)
ane. The device page isn't loading within 0.iii seconds
2. PC, custom build
three. Aura Sync products - Matrix RTX 5090, Falchion III, Gladius Five
4. 3rd-party peripheral, audio, or lighting software - none
5. Wired / wireless connectedness - wireless for both keyboard and mouse
half dozen. Reinstalled Windows? Aye, last week.
7. Windows version & build - 21H2 / 19042.1165
8. Previous version of firmware or software that worked as expected - 4.i.6.0
nine. Any screenshots of the result - volition PM
ten. Use our log collection function: Settings=>About=>App diagnosticsItem Version
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Armoury Crate UWP App four.two.5.0
ROG Alive Service one.2.eighteen.0
AURA Service (Lighting Service) 3.05.eighteen
Armoury Crate lite service 4.ii.8
ASUS Keyboard HAL 1.01.48
ASUS Mouse HAL i.2.0.11
ASUS MousePad HAL one.0.3.2
AacAudioHal one.iii.29.0Last edited by MasterC@ROG; 09-03-2021 at 04:11 AM.
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09-03-202104:06 AM #iii
Administrator Array
Example for issues already reported (for reference simply)
Me too list:
Originally Posted by MasterC@ROG
MickeyMouse
BruceLim
HenryCavilleryTerminal edited by MasterC@ROG; 09-03-2021 at 04:12 AM.
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09-03-202105:40 AM #4
New ROGer Assortment
Gamevisual no longer cause my screen to take a yellowish tint, and so that'southward a positive opinion from me near the app. Thank you.
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09-03-202103:33 PM #v
ROG Member Assortment
Last edited by Expletivium; 09-04-2021 at 06:27 AM. Reason: Stock-still afterward restart
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09-03-202104:18 PM #vi
ROG Enthusiast Assortment
"ArmourySWAgent.exe" Window Running In the Background
Resolved
1. Later Armoury Crate pushed out an update of "ASUS Framework Services - Version: 2.i.1.iii". "ArmourySWAgent (32bit).exe" is running in the background in a window. Can be seen when Alt-Tab.
2. Laptop - G531GW
3. Aureola Sync products - None
four. third-party peripheral, audio, or lighting software - None
5. Wired / wireless connectedness - Wired Mouse and Keyboard
6. Reinstalled Windows? - Nope
7. Windows version & build - Windows x 21H1/ 19043.1165
8. Previous version of firmware or software that worked every bit expected - I am unsure near that only the version previously from ASUS Framework Services - Version 2.1.ane.3 was working fine.9. Any screenshots of the outcome.
10. Utilise our log collection office: Settings=>Near=>App diagnostics
Item Version
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Armoury Crate UWP App four.ii.5.0
ROG Alive Service 1.2.eighteen.0
AURA Service (Lighting Service) 3.05.eighteen
Armoury Crate service 4.2.8
ASUS Aac_NBDT HAL ii.v.3.0
ASUS Keyboard HAL 1.01.17
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.8
AacAudioHal 1.three.7.0
AacDispaly ane.1.26Last edited by MasterC@ROG; 09-28-2021 at 04:12 AM.
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09-03-202104:36 PM #7
ROG Enthusiast Array
[All issues solved and crate at present working as intended - later getting support through teamviewer!]
1. Uninstalled Crate using the Crate Uninstaller, deceit install Crate again. Cyberspace is not the issue!
Mistake message comes when it trys to download the stuff seen on the screenshot.
2. PC, custom build
iii. Aureola Sync products - Maximus Ten Hero Z370
4. 3rd-party peripheral, audio, or lighting software - none
five. Wired / wireless connection - Wired
6. Reinstalled Windows? - No
seven. Windows version & build - 21H2 / 19042.1165
eight. Previous version of firmware or software that worked as expected - 4.1.half-dozen.0
9. Any screenshots of the issue - ProvidedLast edited by MasterC@ROG; 09-28-2021 at 04:12 AM.
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09-03-202105:22 PM #viii
ROG Enthusiast Array Crayraven PC Specs
Crayraven PC Specs Motherboard Crosshair V Formula Z Processor AMD FX 8350@4.6ghz Retention (part number) CMX8GX3M2A1600C9 Graphics Menu #1 MSI Radeon 280x 3GB Twin Frozr Audio Card Onboard Monitor Samsung Syncmaster 2243 Storage #1 Corsair Forcefulness GT 120gb Storage #2 OCZ Agility three 60gb CPU Cooler Corsair H110 Example Carbide Series Air 540 Power Supply Antec Earthwatts 750w Keyboard Logitech G13 Gaming Keyboard Mouse Logitech G600 Headset Logitech G430 OS Windows 8.1 Network Router Asus RT-N56U
I go the exact same error.
Originally Posted by Chrizzy
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09-03-202108:sixteen PM #9
ROG Member Assortment
Annoying "ArmourySWAgent.exe" keeps running in the background upon startup, and too every fourth dimension I open Armoury Crate.
By background I mean information technology'south an abrasive window that can be seen and alt tabbed to.
On top of that, the "Device" tab in Armoury now appears A LOT slower than before the update. From iii seconds to virtually 10 seconds.
I only have i unmarried device, ROG Strix Go ii.4 Wireless Headset (using MSI laptop if that matters).
Last edited by Valour59; 09-03-2021 at 08:21 PM.
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09-03-2021x:17 PM #ten
New ROGer Array
PC: G713QR
OS: Windows 10 19043.1202 20H1
Connection: WiredUsing an external monitor hooked up to USB-C/Displayport
When my display turns off (not slumber) ArmouryCrate.UserSessionHelper starts gradually increasing in retention usage and I can hear the fans ramp up.
I can reproduce this issue every time past letting the brandish timeout when idle or when I go into CRATE and go to the GPU Power Saver TAB and click refresh on processes. Either of these two methods will create a retentiveness leak.
I left it over nighttime and information technology ate iv gigs of memory when I checked on information technology, and the organization became really choppy. I had to end the chore to get my functioning dorsum.At that place is no issue with the process if I go on the screen active or if I put system to slumber.
I'm not sure if this was an issue prior as I simply got this laptop a few days ago and remember I was already updated to 4.2.v.
Concluding edited by Psyched; 09-03-2021 at 10:33 PM.
Source: https://rog.asus.com/forum/showthread.php?t=125522
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